https://www.appbite.com/qello-iphone-app-review/ The iPhone app review site - Reviews for iPhone, iPod Touch & iPad Fri, 12 Jun 2020 12:10:49 -0400 http://wordpress.org/?v=abc hourly 1 https://www.appbite.com/qello-iphone-app-review/comment-page-1/#comment-54918 Jenkins Wed, 03 Feb 2016 18:50:10 +0000 http://www.appbite.com/?p=7678#comment-54918 <p>Horrible customer service. Really, not good. I've paid them $7.99, twice, and each time hit an issue that took them 72+ hours to resolve, and had no access in the meantime. They offered no apology, no credit, and they actually told me "system issue, won't fix" because of their integration with their billing provider (and implied it was actually my issue, as their payer). I offered proof that I'd paid, and was "out" $7.99 each time. They fooled me twice. Now, I'm gone for good. Their helpdesk is deplorable. Neat idea, very poor support.</p> Horrible customer service. Really, not good. I've paid them $7.99, twice, and each time hit an issue that took them 72+ hours to resolve, and had no access in the meantime. They offered no apology, no credit, and they actually told me “system issue, won't fix” because of their integration with their billing provider (and implied it was actually my issue, as their payer). I offered proof that I'd paid, and was “out” $7.99 each time. They fooled me twice. Now, I'm gone for good. Their helpdesk is deplorable. Neat idea, very poor support.

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